The mobile app experience platform for brand loyalty
Airship is a leading mobile app experience platform headquartered in the Pearl District of Portland, OR. With over 201-500 employees, Airship has raised $100.9 million in Series E funding, enabling brands like Domino's and McDonald's to enhance customer engagement through tailored in-app experiences...
Airship offers competitive equity options, generous paid time off, and comprehensive healthcare benefits including health, dental, and vision coverage...
Airship fosters a culture centered around enhancing mobile engagement and user experience. The company prioritizes innovation in app development and e...
Airship • Remote - U.K.
Airship is seeking a Strategic Consultant to drive customer success and onboarding for their platform. You'll lead high-impact projects with global brands to enhance mobile-first customer engagement strategies. This role requires strong project management skills and experience in customer success.
You have a proven track record in customer success, ideally with experience in onboarding and strategic project management. You understand the importance of transforming new customers into power users of a platform, and you excel at connecting business goals to measurable outcomes. Your ability to communicate effectively with diverse stakeholders ensures that you can lead projects to successful completion. You are comfortable working with technical teams and have a knack for simplifying complex concepts for non-technical audiences. You thrive in a collaborative environment and are passionate about enhancing customer experiences through strategic initiatives.
As a Strategic Consultant at Airship, you will be the primary project lead for onboarding new customers, ensuring they derive maximum value from the platform from day one. You will work closely with Technical Services and Account Management teams to deliver high-impact onboarding projects that align with customer business goals. Your role will involve planning, executing, and delivering measurable results, while also identifying opportunities for growth and improvement in customer engagement strategies. You will collaborate with global brands to enhance their mobile-first strategies, ensuring that they can effectively engage their customers across various channels. Your insights will help shape the direction of customer success initiatives, and you will play a key role in fostering deeper customer relationships through exceptional service.
At Airship, you will be part of a dynamic team that is dedicated to driving revenue growth and customer loyalty for leading brands. We offer a flexible remote work environment, allowing you to balance your professional and personal life effectively. You will have the opportunity to work with cutting-edge technology and contribute to projects that impact millions of customers worldwide. We value collaboration and innovation, and we encourage you to bring your unique perspective to the table. Join us in our mission to create exceptional cross-channel customer experiences and help brands succeed in a competitive landscape.
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