Automate your business processes with Camunda
Camunda, headquartered in Berlin, Germany, provides an open-source platform for workflow and decision automation, enabling organizations to optimize their business processes. Trusted by over 1,000 customers, including major companies like Deutsche Telekom and Vodafone, Camunda has raised $100M in fu...
Camunda offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a learning budget for professional development....
Camunda fosters a culture of transparency and collaboration, emphasizing open-source principles and encouraging contributions from all employees to dr...
Camunda • France
Camunda is seeking a Senior Technical Account Manager to partner with strategic customers and help them achieve their process orchestration goals. This role requires strong technical advisory skills and the ability to navigate complex challenges in a remote setting.
You have a proven track record as a Technical Account Manager, ideally with experience in enterprise software or automation solutions. Your ability to build strong relationships with clients is key — you understand their needs and can translate technical concepts into actionable insights. You are fluent in French, which allows you to communicate effectively with French-speaking clients and stakeholders. You thrive in a collaborative environment, working closely with cross-functional teams to ensure customer success. Your problem-solving skills are top-notch, enabling you to tackle technical challenges head-on and provide expert guidance. You are passionate about helping clients achieve their business objectives and are committed to delivering exceptional service.
Experience in process automation or orchestration technologies is a plus. Familiarity with AI-driven solutions and their application in business processes will set you apart. You are comfortable working in a fast-paced, remote environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.
As a Senior Technical Account Manager at Camunda, you will be the primary technical advisor for our most strategic customers. You will work closely with clients from the outset, helping them navigate the complexities of adopting our platform and ensuring they derive maximum value from it. Your role will involve understanding their unique business processes and challenges, providing tailored solutions, and facilitating smooth implementation. You will collaborate with internal teams to address customer needs and drive product improvements based on feedback. Building lasting relationships with clients will be essential, as you will be responsible for accelerating their outcomes and ensuring their success with our technology.
You will also play a key role in onboarding new clients, guiding them through the initial setup and configuration of our platform. Your expertise will help clients overcome technical hurdles and achieve their desired outcomes quickly. Regular check-ins and performance reviews will be part of your responsibilities, allowing you to proactively address any issues and identify opportunities for further engagement. You will be instrumental in fostering a culture of customer-centricity within the organization, advocating for client needs and ensuring their voices are heard in product development discussions.
At Camunda, we pride ourselves on being a fully remote, global company that values flexibility and work-life balance. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming business processes through innovative technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact in the world of enterprise automation and be part of our exciting journey as we continue to grow and evolve.
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