Customer Success Manager, Mid-Market

Who you are

You have experience in customer success or account management, ideally within a technology or SaaS environment. You understand the importance of onboarding and driving customer engagement, ensuring that clients derive maximum value from the product. You are a strong communicator who can build relationships with stakeholders at various levels, and you thrive in a collaborative environment where teamwork is essential. You are proactive in identifying opportunities for customer expansion and are skilled at introducing solutions that meet their evolving needs. You are adaptable and can navigate the complexities of working with diverse customer segments, particularly in the Mid-Market space.

Desirable

Experience with workflow automation or AI-driven solutions is a plus. Familiarity with customer success metrics and tools will help you excel in this role. A background in sales or business development can also be beneficial as you identify new use cases and drive adoption.

What you'll do

As a Customer Success Manager at Scribe, you will act as the primary point of contact for Enterprise customers, guiding them through the onboarding process and ensuring they are set up for success. You will be responsible for driving product adoption throughout the customer lifecycle, which includes regular check-ins, training sessions, and providing ongoing support. You will work closely with the Head of Customer Success to develop strategies that enhance customer satisfaction and retention. Your role will involve identifying expansion opportunities within existing accounts, understanding their needs, and effectively communicating how Scribe's solutions can address those needs. You will collaborate with cross-functional teams, including sales and product development, to ensure a seamless customer experience. Your insights will help shape the future of Scribe's offerings as you gather feedback and advocate for customer needs.

What we offer

Scribe provides a supportive and inclusive work environment where you can thrive. We celebrate diversity and are committed to creating a workplace where all employees feel empowered to do their best work. You will have the opportunity to work with a talented team that is passionate about transforming how people work. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to uplevel how people do work and make a meaningful impact on our customers' success.