Head of CDD & KYC, North America + LATAM

Who you are

You are a strategic leader with extensive experience in customer due diligence and KYC processes, ideally within the financial technology sector. You have a proven track record of managing teams and driving change management initiatives, empowering your team members to excel in their roles. Your ability to collaborate with internal and external stakeholders, including compliance, commercial, product, and legal teams, sets you apart. You thrive in dynamic environments and are excited about shaping the future of CDD in the Americas. You possess strong analytical skills and a deep understanding of regulatory requirements, ensuring that your team delivers a risk-aware and efficient onboarding experience.

Desirable

Experience in the payments industry or with financial products is a plus. Familiarity with risk management frameworks and compliance regulations will enhance your effectiveness in this role. You are adaptable and open to learning, continuously seeking ways to improve processes and outcomes.

What you'll do

As the Head of Customer Due Diligence, you will lead a high-performing team across multiple locations, including Sao Paulo, San Francisco, and Chicago. Your primary responsibility will be to oversee the onboarding and ongoing review processes, ensuring that they are efficient and scalable as the company grows in the Americas. You will coach and develop your team, fostering a culture of continuous improvement and knowledge sharing. You will collaborate closely with various stakeholders to align CDD strategies with business objectives, ensuring compliance with regulatory requirements while enhancing the customer experience. Your role will involve driving change management initiatives, shaping the strategy for the CDD function, and creating scalable processes that support the company's growth. You will also be responsible for recruiting and expanding the CDD function, ensuring that the team is equipped with the necessary skills and resources to succeed.

What we offer

At Adyen, we provide a supportive environment that encourages professional growth and development. You will have the opportunity to work with a diverse team of motivated individuals who are passionate about tackling unique challenges. We offer competitive compensation and benefits, along with a culture that values innovation and ethical solutions. Join us in making a significant impact in the financial technology space as we continue to grow and evolve in the Americas.