Crypto Payment Operations Manager

Who you are

You have a proven track record in operations management, particularly within the financial or cryptocurrency sectors. Your experience includes leading teams and managing complex projects, ensuring that operations run smoothly and efficiently. You understand the importance of safeguarding customer assets and have a keen eye for detail when it comes to enforcing custody policies and liquidity management. You thrive in a remote work environment and are passionate about driving innovation and improvement in operational processes.

You possess strong leadership skills, enabling you to inspire and guide your team towards achieving operational excellence. You are adept at making high-stakes decisions and are comfortable with accountability in your role. Your ability to communicate effectively and build trust within your team is paramount, as you will be a visible and present leader.

You are committed to continuous improvement and innovation, always looking for ways to enhance processes and implement scalable solutions. Your customer-centric approach ensures that you prioritize the needs of clients while maintaining operational integrity. You are adaptable and can navigate the fast-paced world of cryptocurrency, understanding the unique challenges and opportunities it presents.

Desirable

Experience in the cryptocurrency industry or a strong understanding of blockchain technology would be advantageous. Familiarity with payment operations and financial regulations is also a plus. You are open to learning and growing within the role, and you embrace the challenges that come with leading a team in a rapidly evolving sector.

What you'll do

In this role, you will be responsible for building and scaling Bitso’s global crypto payment operations. You will oversee the processes that safeguard customer funds, enforce custody policies, and ensure liquidity across various platforms. Your leadership will be crucial in orchestrating complex projects that support Bitso’s growth and product evolution. You will design scalable operations that enhance efficiency and effectiveness, setting high standards for precision and resilience.

You will lead a strong team, fostering a culture of accountability and innovation. Your role will involve making critical decisions regarding wallets, custody policies, and operational thresholds, all while ensuring measurable outcomes. You will collaborate with cross-functional teams to implement best practices and drive operational improvements.

Your mission will also include monitoring transaction execution across wallets and ramps, ensuring that operations align with Bitso’s strategic goals. You will be responsible for developing and implementing processes that enhance customer trust and satisfaction, ultimately contributing to the company’s mission of making crypto useful for everyone.

What we offer

At Bitso, you will find a diverse and inclusive work environment that values different perspectives. We fully embrace remote work, allowing you to thrive in a flexible setting. You will have the opportunity to make a significant impact in the cryptocurrency space, driving revolutionary changes in society through innovative payment solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.

Join us on this exciting journey where you can leave a lasting legacy and contribute to the future of finance. We offer competitive compensation and the chance to work with a passionate team dedicated to excellence in crypto operations.