Senior Manager, Machine Learning Engineering - GenAI

Who you are

You have extensive experience in machine learning engineering, with a proven track record of leading teams in the research, design, and optimization of AI models and services. Your leadership skills shine as you guide a dynamic team of applied scientists and machine learning engineers, fostering an environment of innovation and excellence. You are adept at developing and refining strategies for machine learning and AI applications, ensuring scalability, quality, safety, performance, and reliability in all projects.

Your ability to make data-driven decisions is a key asset, as you evaluate the effectiveness of AI models and services, using insights to drive continuous improvement. You thrive in collaborative environments, working closely with platform, backend, and frontend engineers to engineer robust machine learning models that enhance community support initiatives. Your passion for mentoring and developing talent within your team is evident, as you encourage growth and knowledge sharing among your colleagues.

Desirable

Experience with generative AI technologies is a plus, as you will be at the forefront of revolutionizing customer service through AI. Familiarity with customer support operations and a strong understanding of the challenges faced in this domain will help you make a significant impact in your role.

What you'll do

In this role, you will lead the AI Product team at Airbnb, focusing on harnessing AI to transform customer service experiences. You will strategize and innovate, developing a comprehensive approach to machine learning that aligns with the overarching goals of the Community Support Platform. Your responsibilities will include guiding your team in the rapid development of AI models while maintaining high standards of quality and performance.

You will collaborate with various engineering teams to ensure that the machine learning systems you develop are robust and effective in enhancing community support initiatives. Your role will also involve making data-driven decisions, evaluating the performance of AI models, and iterating on strategies to improve outcomes. You will be responsible for fostering a culture of excellence within your team, encouraging innovation and collaboration to drive success.

What we offer

Airbnb offers a competitive salary range of $244,000—$305,000 USD, along with potential bonuses, equity, and benefits. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. Join us in revolutionizing customer service through cutting-edge AI technologies and make a meaningful impact on the Airbnb community.