IT Support Associate II

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
Audible is looking for a dynamic and motivated IT Support Associate to join our IT Support team. As a member of our team you will be responsible for various tasks related to IT hardware including inventory management, hardware break/fix and warranty support, setting up and collecting equipment from desks, preparing computers for deprecation and assisting with computer setups to distribute to staff.

ABOUT THE TEAM
Audible’s Technical Operations organization powers the infrastructure, systems, tools and services to keep Audible running fast, secure, and resilient. As part of Audible’s Technology organization, this group comprises of Network Engineering, Systems Engineering, Corporate Systems, IT Support, and Audio Visual support teams. Collectively, the Technical Operations team is responsible for enabling operational excellence for employees while delivering secure, scalable, and foundational services for our customers through infrastructure and information technology.

Audible’s IT Support team is the first place for Audible employees to go with technical questions and problems with Audible’s desktops, laptops, mobile devices, network services and software. The IT Support Team works with Amazon and Audible service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, we manage all the on-premise infrastructure including servers, storage solutions, telephony and printers.

As an IT Support Associate, you will...
- Conduct inventory and asset management for all computer and mobile dev devices
- Perform basic technical support triage including break/fix repairs
- Perform OS imaging for new deployments and secure wiping for recycling/donations
- Participate in facility-related project work such as desk setups and teardowns for new hires and terminations
- Provide hardware cleaning and refurbishment
- Complete IT asset distribution and shipping/tracking logistics
- Provide tech Ops project assistance

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Current CompTIA A+ certification
- 1+ years of experience with IT asset management- Experience in a dynamic environment with a high degree of customer service
- Ability to lift 30 lbs and handle physical work related to IT assets and material goods

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.