At ATS CF, we are constantly innovating to deliver the best possible Customer Experience. We want to create Operations & program structure to ensure that CF team is well supported to meet Amazon standards so we deliver best in class delivery experience to our customers. In the Operations Manager II role, you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the Program.
You will:
- Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
- Support internal partners, including Site ops and transportation in resolving complex pickup issues and escalations.
- Monitor operational performance of ATS/3P sites and provide coaching/training on operational best practice
- Report on daily, weekly, monthly operational KPIs and projects to senior leadership
Key job responsibilities
- Constantly identifying opportunities to improve team performance and owning associated change management.
· Developing and/or referring to performance metrics to drive team performance and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers and internal customers
· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experience
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https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
