Streamlining healthcare referrals with AI automation
Tennr is a healthcare automation platform headquartered in Chelsea, New York, that streamlines the referral process for healthcare providers. By leveraging machine learning and document scanning technology, Tennr automates the extraction of critical information from referrals, enabling faster appoin...
Tennr offers competitive equity options, flexible PTO policies, and a remote work environment to support work-life balance. Employees also benefit fro...
Tennr fosters a culture focused on innovation in healthcare automation, emphasizing the importance of addressing real-world inefficiencies. The compan...
Tennr • New York City Office
Tennr is seeking an Implementation & Adoption Manager to enhance customer satisfaction and streamline healthcare operations. You'll manage customer relationships from onboarding to renewal, ensuring clients derive ongoing value from Tennr's solutions. This role requires expertise in healthcare operations and strong interpersonal skills.
You have a strong background in customer success or account management, ideally within the healthcare sector. Your experience has equipped you with the ability to build relationships with diverse stakeholders, from front-line users to C-suite executives. You understand the complexities of healthcare operations and are adept at turning messy workflows into streamlined processes. You possess excellent communication skills, allowing you to run hands-on training sessions and execute client success plans effectively. You are passionate about ensuring that every customer sees clear, ongoing value from the solutions you provide. You thrive in collaborative environments and enjoy working closely with teams to achieve common goals.
As an Implementation & Adoption Manager at Tennr, you will own the customer relationship from onboarding through to renewal and expansion. Your mission is to ensure that customers are not just satisfied but delighted with the service they receive. You will conduct hands-on training sessions to help clients understand and utilize Tennr's solutions effectively. You will gather feedback from clients and translate it into actionable insights that shape the product roadmap. You will collaborate with various stakeholders within healthcare organizations to ensure smooth implementation and adoption of Tennr's services. Your role will involve executing client success plans that drive engagement and retention. You will also be responsible for identifying opportunities for upselling and cross-selling Tennr's offerings to existing clients. Your work will directly contribute to reducing patient delays across the U.S. healthcare system, making a meaningful impact on patient care.
Tennr provides a supportive work environment in our spacious Chelsea office, where you will collaborate with like-minded individuals. We offer unlimited PTO and 100% paid employee health benefit options, along with an employer-funded 401(k) match. Our competitive parental leave policy ensures that you can balance work and family life. Enjoy free lunch and a pantry full of snacks as part of our commitment to employee well-being. Join us in our mission to transform healthcare operations and make a difference in the lives of patients and providers alike.
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