Simplifying payments for businesses in Southeast Asia
Xendit is a prominent payment gateway headquartered in Jakarta, Indonesia, specializing in enabling businesses to accept payments quickly and securely. With a robust suite of APIs, Xendit serves over 10,000 businesses, including notable clients like Traveloka and Bukalapak. The company has raised $1...
Xendit offers competitive salaries, equity options, generous paid time off (PTO), and a flexible remote work policy to support work-life balance....
Xendit fosters a culture of innovation and agility, emphasizing a customer-centric approach and a commitment to simplifying payment processes for busi...
Xendit • Jakarta, Indonesia; Manila, Philippines
Xendit is seeking a Customer Success Generalist to provide exceptional support to customers during midnight and dawn hours. You'll collaborate with various departments to address inquiries and contribute to operational excellence projects. This role requires strong problem-solving skills and a customer-centric approach.
You are a dedicated professional with a strong commitment to customer satisfaction. You thrive in a fast-paced environment and are ready to tackle any issues or inquiries that arise. Your ability to capture important customer insights and feedback will help drive continuous improvement in our product and service delivery. You enjoy collaborating with various departments to solve customer inquiries and are eager to contribute to operational excellence projects. You are flexible and willing to provide support during the midnight and dawn hours, ensuring our customers receive the attention they deserve.
As a Customer Success Generalist at Xendit, you will be responsible for providing undivided attention and care to our customers. You will handle inquiries and issues raised by customers, working diligently to prevent potential problems and support their needs. Your role will involve capturing valuable customer insights that will inform our product and service improvements. You will collaborate with different teams to address customer inquiries effectively, ensuring a seamless experience for our users. Additionally, you will drive or contribute to changes and implementations that enhance our operational processes. Your experience in handling customer inquiries will allow you to generate ideas for operational excellence projects, and you will coordinate with relevant stakeholders to bring these ideas to fruition.
At Xendit, we pride ourselves on our rapid growth and commitment to providing top-notch payment infrastructure across Southeast Asia. You will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where your contributions will directly impact our customers and the overall success of the company. Join us in our mission to make payments simple, secure, and easy for everyone in the region.
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