Do you want to be part of an innovative and rapidly growing business? Amazon Web Services (AWS) is seeking a Sr. CX Strategist, Special Projects with strong business acumen and high bar to join the AWS Private Pricing Programs and Experiences (3PX) team. 3PX was conceived from the belief that many current and future AWS customers can realize more value from cloud by deepening their relationships with the AWS Private Pricing Program, and this role will help drive the growth and scale of Private Pricing through cross-functional and highly-visible initiatives.
In role, you will drive growth of the Private Pricing Program by defining and delivering against strategies that transform how customers discover, engage with and choose Private Pricing in order to benefit from its value proposition. To do so, you will partner with stakeholder teams across AWS to assert your vision, drive consensus and bring your vision to life. Through this work, you will drive a deeper relationship with our customers and enrich our understanding of their needs. You will also increase the size of the Private Pricing customer base which, in turn, will fuel AWS growth. In addition, you will help scale the private pricing program by driving improvements to the customer experience to minimize friction and improve business outcomes for both the Customer and AWS. You will serve as CX bar raiser on planned updates and launches to ensure an optimal CX, current and future.
The ideal candidate thrives in ambiguity and is energized by the opportunity to chart their own path forward. They have high judgment and excel at calibrating to the needs of each situation, including balancing standards vs. delivery. They are self-driven and innately curious. They also have a high bar for delivery and experienced in working directly with senior leadership.
Key job responsibilities
• Define and drive strategies that transform how customers discover, engage with and choose the AWS Private Pricing Program
• As part of above, create and run new discovery and conversion points for customers to drive down-funnel conversion
• Continuously inspect and learn from metrics and anecdotes, and run experiments to get to learnigns and insights quickly in order to continuously improve
• Manage stakeholders and senior leadership to propose ideas, gain alignment and report on progress
• Serve as CX bar raiser on planned updates and launches to ensure an optimal CX, current and future.
Global Deal Strategy and Programs (GDSP) organization is responsible for the AWS Private Pricing Program, designed to offer AWS Customers access to commercial benefits in exchange for multi-year spend commitments. This program offers enterprise customers the opportunity to accelerate their cloud transformation journeys through multi-year cloud commitments with AWS, in exchange for commercial value through pricing, access to services, and opportunities to innovate with AWS.
BASIC QUALIFICATIONS
1. 6-8 years of experience in sales, marketing, or related field
2. Bachelor’s degree or equivalent
Preferred qualifications
1. Excellent verbal and written communication skills
2. Ability to master complex concepts quickly and independently
3. Strong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast-moving environment to drive results
4. Ability to define and drive intuitive, seamless and customer-centric UX
5. Experience driving communications channels and delivering measurable success
6. Experience working directly with senior leadership
7. Unflappable poise; can pivot gracefully
8. Data- and feedback-driven; dedicated to continuous improvements
9. Influencing without authority
- Bachelor's degree or equivalent
- Experience managing cross-functional projects and initiatives
- 6+ years of experience in sales, marketing, or related field
- 2+ years of experience in customer experience (CX) strategy or design
- Demonstrated track record of developing and implementing customer-centric strategies- Experience interpreting data and making business recommendations
- Experience effectively communicating complex concepts through written and verbal communication
- Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
