Sync customer data seamlessly with Hightouch
Hightouch is a leading reverse ETL platform that empowers businesses to sync customer data from their data warehouses to business tools like Salesforce. Headquartered in the Mission District of San Francisco, CA, Hightouch has raised $172.4 million in funding across multiple rounds, including a Seri...
Hightouch offers flexible PTO, wellness days each quarter, and comprehensive health benefits for full-time US employees. Employees can work remotely o...
Hightouch fosters a data-driven culture that emphasizes the importance of integrating diverse data sources for actionable insights. The company is foc...
Hightouch • New York City, New York
Hightouch is seeking an Account Manager to manage client relationships and ensure exceptional customer experiences. You'll focus on client retention and account growth. This role requires strong communication skills and a customer-first approach.
You have a proven track record in account management, demonstrating your ability to build and maintain strong relationships with clients. Your customer-first approach ensures that you prioritize the needs of your clients, fostering long-term partnerships that drive success. You adapt quickly to changing priorities and business needs, showcasing your flexibility in a dynamic environment. Your strong communication skills allow you to effectively engage with key stakeholders, positioning yourself as a trusted advisor throughout their journey with Hightouch.
Experience with contract management is a plus, as it complements your ability to navigate client relationships effectively. A background in marketing or growth teams can enhance your understanding of the industry and the challenges faced by your clients.
As an Account Manager at Hightouch, you will be the primary relationship owner for a portfolio of clients. Your main responsibility will be to ensure that clients have an exceptional experience, which is crucial for driving successful renewals and identifying expansion opportunities. You will proactively address client needs, building strong relationships with key stakeholders to understand their goals and challenges. Your success will be measured by your ability to retain clients and grow their accounts, positioning Hightouch's solutions as essential to their business objectives. You will collaborate closely with internal teams to ensure that client feedback is incorporated into product development and service delivery, enhancing the overall client experience.
Hightouch offers a competitive salary range of $120,000 to $160,000 annually, along with meaningful equity compensation in the form of ISO options. We provide early exercise options and a 10-year post-termination exercise window, ensuring that our employees are rewarded for their contributions. Our company culture emphasizes compassion and kindness, fostering an environment where team members can thrive and make a meaningful impact. We encourage you to apply even if your experience doesn't match every requirement, as we value growth mindsets and motivation in achieving our goals.
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