Experience Advocate

Who you are

You are someone who takes pride in delivering exceptional support and creating a world-class experience for customers. With a strong sense of integrity and empathy, you navigate complex customer interactions with ease. You understand the importance of the home-buying and selling process and are dedicated to guiding customers through their most significant financial decisions. You possess excellent communication skills, both verbal and written, and are comfortable using multiple platforms to assist customers. You thrive in a collaborative environment, working closely with internal stakeholders to continuously improve the customer experience. You are eager to develop your knowledge of real estate and are committed to mastering the intricacies of the industry.

What you'll do

As an Experience Advocate at Opendoor, you will be the face and voice of the company, handling sophisticated customer needs with professionalism and efficiency. Your day will involve responding to incoming calls and written communications from customers, agents, and partners, providing them with accurate information about the home-buying and selling process. You will guide customers through their inquiries, addressing questions and resolving issues promptly. In challenging situations, you will own tough customer interactions that require de-escalation and effective communication. You will act as a liaison between customers and internal partners, ensuring that customer issues are resolved efficiently. Your role will also involve navigating internal and external knowledge resources to find solutions and deliver accurate information to customers. You will continuously develop your expertise in real estate, enabling you to provide informed guidance to customers and enhance their experience with Opendoor.

What we offer

At Opendoor, we are building a modern system of homeownership that empowers people to buy and sell homes on their own terms. You will have the opportunity to be part of a mission-driven team that is transforming the real estate industry. We offer a supportive work environment where you can grow your skills and develop your career. Join us in making a meaningful impact on the lives of our customers as they navigate one of the most significant decisions of their lives.