Transforming physical operations with IoT technology
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Samsara • Remote - Mexico
Samsara is seeking a Technical Support Engineer to provide exceptional hardware and software support to customers. You'll collaborate with a Tier 2 support team to resolve complex issues and enhance customer satisfaction. This role requires experience in technical support and problem-solving skills.
You have a strong background in technical support, ideally with experience in hardware and software troubleshooting. Your ability to resolve complex customer issues is complemented by excellent communication skills, allowing you to effectively collaborate with team members across various locations. You thrive in a customer-focused environment and are dedicated to providing world-class support. You understand the importance of continuous improvement and are eager to contribute to enhancing support processes.
Experience in the Internet of Things (IoT) sector or related fields is a plus. Familiarity with various operating systems and networking concepts will help you excel in this role. You are adaptable and can quickly learn new technologies and tools, ensuring you stay ahead in a rapidly evolving industry.
As a Technical Support Engineer at Samsara, you will be responsible for delivering exceptional support to our customers, addressing both hardware and software inquiries. You will work closely with other support engineers to troubleshoot and resolve complex issues, ensuring customer satisfaction and loyalty. Your role will involve collaborating with cross-functional teams to improve support processes and share insights that can enhance the overall customer experience. You will also document solutions and contribute to knowledge bases to help streamline future support efforts.
In addition to resolving customer issues, you will participate in training sessions and workshops to stay updated on the latest product features and enhancements. Your proactive approach will help identify recurring issues and suggest improvements to prevent future occurrences. You will play a key role in maintaining high standards of service quality and ensuring that customer feedback is incorporated into product development.
At Samsara, you will be part of a dynamic team that is shaping the future of physical operations through innovative technology. We offer a collaborative work environment where your contributions are valued and recognized. You will have opportunities for professional growth and development, with access to training resources and mentorship programs. Our commitment to employee well-being includes flexible work arrangements and a supportive company culture that encourages work-life balance. Join us in making a meaningful impact on industries that are vital to our global economy.
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