Empowering every person and organization on the planet
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • United States, Washington, Redmond, United States, California, Mountain View
Microsoft is hiring an Operational Excellence and AI Enablement Lead to enhance customer journeys through AI and machine learning in marketing. You'll work on building processes and systems that ensure efficient operations across various teams. This role requires expertise in AI and operational management.
You have a strong background in operational excellence and AI, with experience in building processes and systems that enhance efficiency and effectiveness. You understand how to translate strategic goals into actionable workflows, ensuring that teams can execute their tasks reliably and effectively. Your experience includes leading cross-functional teams and driving alignment across various departments, including engineering, legal, and analytics. You are skilled in embedding AI into daily operations, leveraging machine learning to improve customer engagement and marketing performance. You have a proven track record of managing high-visibility projects and are comfortable navigating complex organizational structures to achieve results. You are passionate about using technology to drive customer satisfaction and business growth.
Experience in performance marketing and customer journey optimization is a plus. Familiarity with compliance and privacy regulations will help you navigate the complexities of marketing in a digital environment. You are also encouraged to apply if you have a background in data analytics or business intelligence, as these skills will enhance your ability to drive insights and improvements.
In this role, you will serve as the backbone of the Consumer Growth Engine, focusing on in-product and email marketing channels. You will build and refine the operating system that governs these channels, ensuring they run smoothly and effectively. Your responsibilities will include developing processes, standards, and documentation that support operational excellence. You will lead discussions on strategic tooling with engineering and product teams, ensuring that all systems are aligned with business objectives. You will also apply AI and machine learning techniques to elevate the quality and relevance of marketing communications, ultimately enhancing customer experiences. Your role will involve collaborating with various stakeholders to drive cross-functional alignment and ensure that all teams are working towards common goals. You will monitor performance metrics and make data-driven decisions to optimize marketing strategies and improve customer engagement.
Microsoft offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technologies and be part of a team that is dedicated to empowering every person and organization on the planet. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a culture that values diversity and inclusion, encouraging you to bring your unique perspective to the table. Join us in shaping the future of marketing and customer engagement through AI and operational excellence.
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