Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashiering, sales, or hospitality — you understand the importance of creating a positive experience for members. Being bilingual in English and Spanish is essential for effective communication with our diverse member base. You are passionate about helping others and enjoy connecting with people at all touchpoints. You thrive in an inclusive environment where diverse perspectives are valued and encouraged. You are committed to fostering a sense of belonging and are eager to contribute to a mission-driven organization.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be to create and generate a rewarding and unique member service experience. You will engage with members to understand their financial needs and provide tailored support. You will listen actively to member inquiries and concerns, ensuring that they feel heard and valued. Your role will involve educating members about Oportun's services and how they can benefit from them. You will work collaboratively with your team to enhance service delivery and contribute to a culture of excellence. You will also participate in training sessions to continuously improve your skills and knowledge about our offerings.

What we offer

Oportun provides a supportive work environment where you can grow both personally and professionally. We celebrate diversity and inclusion, ensuring that all employees feel a sense of belonging. You will have access to resources that promote your development and well-being. Our mission-driven approach means that your work will have a meaningful impact on the lives of our members, helping them achieve their financial goals. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.