Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier roles, sales, or hospitality — you understand the importance of creating a positive experience for members and are passionate about helping others. You thrive in environments where you can connect with people and listen to their needs, ensuring that every interaction is meaningful and impactful. You are adaptable and can handle various situations with grace, always aiming to exceed member expectations. You value diversity and inclusivity, recognizing that a variety of perspectives enriches the workplace and enhances service delivery.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be to create and generate a rewarding member service experience. You will engage with members at various touchpoints, ensuring they feel valued and understood. Your role will involve listening to their needs, providing assistance, and connecting them with the right resources to achieve their financial goals. You will work collaboratively with your team to foster an inclusive culture that prioritizes member satisfaction and community engagement. You will also participate in training and development opportunities to enhance your skills and contribute to the overall success of Oportun's mission.

What we offer

Oportun offers a unique work environment that emphasizes diversity, equity, and inclusion. You will be part of a team that values your contributions and encourages you to share your perspectives. We provide opportunities for professional growth and development, ensuring that you have the tools and resources needed to succeed in your role. Our commitment to our members and community is reflected in our mission-driven approach, and we celebrate the impact our work has on the lives of those we serve. Join us in making a difference in the financial landscape for underserved communities.