Senior Global Operations Associate

Who you are

You have a strong background in operations, ideally with experience in global logistics or supply chain management. You understand the importance of maintaining high standards in shipment quality and are adept at handling complex situations with ease. Your communication skills are exceptional, allowing you to navigate delicate interactions and support your team effectively. You are data-driven and focused on achieving key performance indicators (KPIs) and service level agreements (SLAs) that demonstrate quality delivery. You thrive in a fast-paced environment and are committed to continuous improvement in operational processes.

Desirable

Experience in a technology-driven logistics company is a plus. Familiarity with data analysis tools and methodologies will help you excel in this role. You are proactive in identifying areas for improvement and are comfortable working with cross-functional teams to implement solutions.

What you'll do

As a Senior Global Operations Associate at Flexport, you will be the front line in ensuring that shipments move on time and that any exceptions are handled appropriately. You will support your team in managing mid to high escalations and complex movements, ensuring that all communications are handled delicately and tactfully. Your role will involve guiding your team to improve performance metrics, focusing on data quality and shipment milestone timeliness. You will follow standard operating procedures (SOP) and contribute to building scalable operational infrastructure that supports Flexport's mission of simplifying global trade.

You will collaborate closely with your manager to identify opportunities for operational enhancements and will play a key role in training and mentoring junior team members. Your insights will help shape the operational strategies that drive Flexport's success in the logistics industry. You will also be responsible for monitoring performance against KPIs and SLAs, ensuring that your team's output meets the high standards expected by Flexport and its clients.

What we offer

Flexport offers a dynamic work environment where you can make a significant impact on global trade. You will have the opportunity to work with a diverse team of professionals who are passionate about logistics and technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of global commerce and making a difference in the industry.