The customer engagement platform that drives connections
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Braze • London
Braze is seeking a Senior Customer Success Manager to work closely with enterprise clients, ensuring they realize value from their investment. This role requires strong relationship management skills and a focus on client retention.
You have a proven track record in customer success management, particularly within enterprise environments — you understand the nuances of managing high-profile clients and driving their satisfaction. You excel at building relationships and are seen as a trusted advisor by your clients, ensuring they achieve their goals with the solutions provided. You are proactive in identifying opportunities for feature adoption and are skilled at collaborating with cross-functional teams to enhance the customer experience. Your communication skills are top-notch, allowing you to convey complex ideas clearly and effectively to both technical and non-technical stakeholders. You thrive in environments that require accountability and autonomy, and you are always looking for ways to improve processes and outcomes for your clients. You are passionate about customer success and are driven by the impact you can make on your clients' businesses.
In this role, you will own and assume ultimate responsibility for client renewals, retention, and net retention targets for your customers — you will be the main point of contact for your clients, ensuring they receive the highest level of service and support. You will partner closely with Account Executives to align on customer needs and drive commercial success. Your focus will be on understanding your clients' objectives and helping them realize the full value of their investment in Braze. You will lead initiatives to drive feature adoption and ensure that clients are leveraging the platform effectively to meet their business goals. You will also be responsible for identifying upsell opportunities and working collaboratively with the sales team to maximize account growth. Regularly, you will analyze customer feedback and usage data to inform your strategies and improve the overall customer experience. You will participate in strategic planning sessions to align on customer success initiatives and contribute to the overall growth strategy of the company.
At Braze, we foster a culture of collaboration and support, where every team member is encouraged to contribute their unique perspectives and ideas. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the organization. You will be part of a passionate team that values work-life harmony and strives for excellence in everything we do. We believe in empowering our employees to take ownership of their roles and make a meaningful impact on our clients and the business as a whole.
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