Business Travel Consultant II

Who you are

You have experience in customer service or operations, ideally within the travel industry, and you understand the importance of providing exceptional support to users. You are proficient in both verbal and written English, and additional language skills are a bonus. You thrive in a fast-paced environment and are adept at problem-solving, ensuring that travelers receive the best possible assistance. You are detail-oriented and can maintain extensive knowledge of suppliers, destinations, and systems to provide accurate information for bookings. You are comfortable using various communication channels, including chat, call, and email, to assist travelers effectively.

What you'll do

In this role, you will be responsible for directly supporting travelers with their travel needs, ensuring a best-in-class customer experience. You will assist users with hotel, flight, car, and rail bookings, making quick and accurate analyses of customer needs and urgency levels. You will respond to customers within SLA expectations and follow company and customer travel and expense procedures. Additionally, you will provide feedback to product, design, and engineering teams to help improve customer-facing and internal platforms. Your role will involve collaborating with internal teams to remove barriers for travelers and enhance their overall experience.

What we offer

TripActions offers a competitive annualized base salary range of $60,500 - $72,000, depending on your geographic region, job-related knowledge, skills, and relevant experience. You will have the opportunity to work remotely from anywhere in the United States, allowing for flexibility in your work-life balance. As part of a quickly growing team, you will play a vital role in shaping the future of travel support and customer satisfaction at Navan. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.