Member Loyalty Representative

Who you are

You have experience in customer service, cashier roles, sales, or hospitality — you understand the importance of creating a positive experience for members and are passionate about helping others. You thrive in environments where you can connect with people and listen to their needs, ensuring they feel valued and understood. You are adaptable and can handle various customer interactions with professionalism and empathy. You are committed to fostering an inclusive culture and appreciate the value of diverse perspectives in a team setting.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be on creating and generating a unique member service experience. You will engage with members at various touchpoints, ensuring they receive the support they need to achieve their financial goals. You will be responsible for listening to member inquiries, providing accurate information, and resolving issues effectively. Your role will involve collaborating with team members to enhance service delivery and contribute to a culture of excellence. You will also participate in training sessions to continuously improve your skills and knowledge about Oportun's offerings.

What we offer

Oportun provides a supportive work environment where you can grow and develop your career. You will be part of a mission-driven team that values diversity and inclusion, ensuring everyone feels a sense of belonging. We offer competitive compensation and benefits, along with opportunities for professional development. Join us in making a positive impact on the lives of our members and help them build a better financial future.