About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

Are you a dynamic sales professional with a passion for building client relationships and driving revenue growth? We're seeking a talented Strategic Account Executive to expand our client base and deliver exceptional solutions to our valued customers. If you're driven, results-oriented, and thrive in a fast-paced environment, we want to hear from you!

About You

You have 5-10 years of Account Executive experience selling B2B SaaS solutions into Strategic and Enterprise accounts.
Proven track record of achieving and exceeding quotas.
Demonstrated experience prospecting and building pipeline in a competitive market.
Proven ability to sell into the C-Level and navigate complex cycles.
You thrive in a fast-paced environment and enjoy being a team player to those around you.
You have strong sales acumen, executive presence, effective time management and organization skills.
Prior experience in customer service automation and/or Generative AI sales is considered a plus.
You are open to travel for client visits.

Outcomes

Own the entire sales motion for Strategic accounts.
Manage and close expansion opportunities within your existing customer base.
Build and maintain a strong sales pipeline alongside Sales Development Representatives, achieving net-new business quotas.
Develop a territory plan that supports the successful execution and achievement of sales targets.
Accurately forecast quarterly results to Sales Leadership.
Collaborate closely with Customer Solutions Consultants to deliver impactful product demos to key stakeholders.
Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

About Ada

Key Highlights

🎁 Benefits

🌟 Culture

Strategic Account Executive

Job Description