Account Manager

The Opportunity:

As an Account Manager at DataGrail, you’ll have the opportunity to be the trusted partner for some of the most forward-thinking companies as they navigate the rapidly evolving privacy landscape. You won’t just manage renewals—you’ll communicate the value of our platform through a reduction in data privacy risk, uncover expansion opportunities, and directly shape how they see privacy as a competitive advantage.

This role is ideal for someone who thrives on building long-term relationships, influencing decision-makers, and driving measurable results. You’ll collaborate across teams to solve complex data privacy challenges for customers, while your insights play a pivotal role in shaping our product strategy. If you’re successful, you’ll not only elevate customer trust and retention, but you’ll also position yourself as a key player in helping DataGrail define the future of data privacy.

The Skill Set:

• Drive customer renewals end-to-end to maximize retention and minimize churn.
• Identify, position, and close upsell and cross-sell opportunities within existing accounts.
• Build deep, trusted relationships with customers by understanding their business goals and aligning them with DataGrail’s solutions.
• Maintain accurate forecasting and account health reporting in Salesforce.
• Collaborate seamlessly with Customer Success, Product, and Support teams to deliver a world-class customer experience.
• Educate customers on new product features and ensure successful adoption that aligns with their business objectives.
• Communicate ROI clearly and consistently to validate the impact of DataGrail.
• Share customer feedback that shapes our product roadmap and go-to-market strategy.

Within 90 Days You'll:

• Develop a strong understanding of DataGrail’s platform, customer base, and value propositions.
• Build relationships with your assigned accounts and establish yourself as their trusted advisor.
• Learn the renewal process and shadow key customer meetings to observe best practices.
• Begin managing renewals for a portion of your assigned accounts with guidance.
• Partner with Customer Success to identify early upsell opportunities.

Within 180 Days You'll:

• Fully own the renewal process for your portfolio of accounts, driving high retention rates.
• Execute on upsell and cross-sell opportunities, successfully closing initial expansion deals.
• Deliver clear account health reporting and accurate forecasts in Salesforce.
• Proactively lead customer conversations that connect business objectives to DataGrail’s product value.
• Share customer insights with Product and Go-to-Market teams to influence future roadmap priorities.

Within 365 Days You'll:

• Consistently exceed renewal and expansion targets, contributing directly to revenue growth.
• Establish yourself as a key advisor to customer executives, positioning DataGrail as a strategic partner.
• Drive feature adoption across your accounts, ensuring customers realize maximum ROI from the platform.
• Partner with internal teams to build scalable processes that improve the customer lifecycle.
• Represent the “voice of the customer” internally and externally, helping DataGrail remain the market leader in privacy trust and transparency.

What You Bring

• 3+ years of experience in Account Management, Customer Success, or Sales in a B2B SaaS environment.
• Proven track record of managing upsell, cross sell and renewals in a quota-carrying role.
• Excellent interpersonal and communication skills—both written and verbal.
• Experience working with cross-functional teams in a fast-paced, evolving environment.
• Strong organizational skills and attention to detail with a customer-first mindset.
• Familiarity with privacy, security, or compliance SaaS tools is a plus.