Empowering organizations to outsmart cyber threats
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
KnowBe4 • Singapore, Singapore
KnowBe4 is hiring a Renewal Specialist (SMB) to manage customer renewals and coordinate with Customer Success Managers. This role is based in Singapore and focuses on providing pricing quotes and closing opportunities.
You have experience in customer success or account management, ideally within the technology or cybersecurity sector. You understand the importance of customer retention and have a knack for building strong relationships with clients. You are detail-oriented and possess excellent communication skills, allowing you to effectively coordinate with various stakeholders. You thrive in a fast-paced environment and are comfortable managing multiple opportunities simultaneously. You are proactive in identifying customer needs and ensuring they receive the best possible service. You are a team player who values collaboration and is eager to contribute to a positive workplace culture.
Experience in a renewal or sales role is a plus, particularly in a SaaS environment. Familiarity with cybersecurity concepts and practices would be beneficial. You are comfortable using CRM tools and have a basic understanding of pricing strategies. A background in customer service or support can also enhance your candidacy.
As a Renewal Specialist (SMB) at KnowBe4, you will be responsible for managing a portfolio of small to medium-sized business accounts. Your primary focus will be to coordinate with Customer Success Managers to provide accurate pricing quotes for renewals. You will engage with customers to understand their needs and ensure they are satisfied with their current services. You will also work to close renewal opportunities efficiently, ensuring a seamless process for clients. Your role will involve tracking renewal timelines and proactively reaching out to customers ahead of their renewal dates. You will collaborate with various teams to address any customer concerns and facilitate a smooth renewal process. Additionally, you will contribute to improving internal processes and customer experience by providing feedback and insights based on your interactions with clients.
At KnowBe4, you will be part of a dynamic team that values transparency and ownership. We offer a welcoming workplace culture that encourages professional development and personal growth. You will have opportunities to participate in team-building activities and engage in a fun work environment. We believe in recognizing and rewarding our employees for their contributions and providing them with the tools they need to succeed. Join us in redefining what it means to be a trusted security partner in the cybersecurity landscape.
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