
Empowering communication for businesses worldwide
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...

Twilio • Remote - Ontario, Canada (DNU)
Twilio is hiring a Deal Desk Analyst to support their Deal Desk Team. You'll be responsible for analyzing and optimizing deal processes to enhance operational efficiency. This role requires a curious and action-oriented mindset.
You are a curious and action-oriented Analyst with a strong desire to support the Deal Desk Team at Twilio. You thrive in a remote-first environment and are committed to fostering a culture of connection and global inclusion. Your analytical skills enable you to assess and optimize deal processes effectively, contributing to the overall success of the team. You understand the importance of diversity, equity, and inclusion in the workplace and are eager to be part of a company that values these principles.
Experience in a similar role or familiarity with deal desk operations would be beneficial. You are comfortable working with various stakeholders and can communicate effectively across teams. A background in finance or operations is a plus, as it will help you navigate the complexities of deal structures and pricing strategies.
As a Deal Desk Analyst at Twilio, you will play a crucial role in supporting the Deal Desk Team by analyzing deal structures and providing insights to optimize processes. You will collaborate with sales, finance, and legal teams to ensure that deals are structured efficiently and comply with company policies. Your analytical skills will be put to use as you assess deal performance and identify areas for improvement. You will also be responsible for maintaining accurate records and documentation related to deals, ensuring transparency and accountability in the process.
In addition to analyzing deals, you will participate in cross-functional meetings to discuss deal strategies and provide recommendations based on your findings. Your ability to communicate effectively will be essential as you work with various teams to align on goals and objectives. You will also have the opportunity to contribute to the development of best practices and standard operating procedures for the Deal Desk Team, helping to streamline operations and enhance overall efficiency.
Twilio offers a remote-first work environment, allowing you to work from the comfort of your home while being part of a vibrant and diverse team. You will have access to various resources and support to help you grow in your career. Twilio is committed to fostering a culture of inclusion and belonging, ensuring that all employees feel valued and empowered to contribute to the company's mission. As part of the Twilio team, you will have the opportunity to make a global impact and be part of a company that is revolutionizing communications.
Twilio also provides competitive compensation and benefits, including health and wellness programs, professional development opportunities, and a supportive work culture that encourages collaboration and innovation.
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