Your omnichannel fulfillment solution for growth
Deposco, headquartered in Alpharetta, Georgia, offers a comprehensive omnichannel fulfillment solution that empowers retail, ecommerce, and 3PL companies to manage their inventory effectively. With over 3,000 customers, including some of the fastest-growing businesses, Deposco supports over $10 bill...
Deposco offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance. Employees also benefit fr...
Deposco fosters a culture of transparency and teamwork, emphasizing the importance of a unified platform for supply chain management. The company valu...
Deposco • Alpharetta, GA
Deposco is seeking a Senior Solutions Consultant II focused on Continuous Improvement. You'll lead project design, manage ticketing software, and provide expert support while utilizing SQL, XML, and JSON. This role is based in Alpharetta, GA.
Employer’s Name: Deposco, Inc.
Position: Senior Solutions Consultant II - Continuous Improvement
Position Duties:
- Lead design of all new projects and change requests
- Manage and utilize ticketing software
- Point of escalation
- Own tickets and empower customers with solutions, advice, and/or resolutions
- Configuration, testing, and issue resolution
- Provide phone support
- Become a product expert
- Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
- Foster client product knowledge
- Project management: (1) All tasks for a project are executed within budget, scope, and timeline expectations (2) Work with and coach Associate consultants on how to own and serve
successful clients
- Work with product team on client enhancements and roadmap adoption
- Occasional weekend on call due to peak session or team availability constraints
- Work with and coach Associate consultants on how to own and serve successful clients
Education/Experience Requirements: Bachelor’s degree in Industrial Engineering or related and 48 months of experience as a software developer
Special Requirements: 4 years of experience in software support or implementation, troubleshooting and developing SQL queries and experience in XML and JSON file formats, and working with XML and JSON file formats.
*May work remotely 3 days per week within same MSA
Travel Requirement: 50% to unanticipated locations throughout the U.S.
Location of Employment: 11605 Haynes Bridge Road, Suite 200, Alpharetta, GA 30009
Email resumes and job history to talentops@Deposco.com
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