Solutions Consultant II - Continuous Improvement

Employer’s Name: Deposco, Inc.

Position: Senior Solutions Consultant II - Continuous Improvement

Position Duties:

- Lead design of all new projects and change requests

- Manage and utilize ticketing software

- Point of escalation

- Own tickets and empower customers with solutions, advice, and/or resolutions

- Configuration, testing, and issue resolution

- Provide phone support

- Become a product expert

- Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap

- Foster client product knowledge

- Project management: (1) All tasks for a project are executed within budget, scope, and timeline expectations (2) Work with and coach Associate consultants on how to own and serve

successful clients

- Work with product team on client enhancements and roadmap adoption

- Occasional weekend on call due to peak session or team availability constraints

- Work with and coach Associate consultants on how to own and serve successful clients

Education/Experience Requirements: Bachelor’s degree in Industrial Engineering or related and 48 months of experience as a software developer

Special Requirements: 4 years of experience in software support or implementation, troubleshooting and developing SQL queries and experience in XML and JSON file formats, and working with XML and JSON file formats.

*May work remotely 3 days per week within same MSA

Travel Requirement: 50% to unanticipated locations throughout the U.S.

Location of Employment: 11605 Haynes Bridge Road, Suite 200, Alpharetta, GA 30009

Email resumes and job history to talentops@Deposco.com