Support Engineer III, CrossBorder

Who you are

You have 2+ years of software development or technical support experience, demonstrating a strong ability to troubleshoot and debug technical systems. Your experience includes working with Unix and scripting in modern programming languages, which allows you to adapt quickly to new technical concepts. You are a creative problem solver who thrives in a fast-paced environment, and you possess strong written and oral communication skills. You can handle ambiguity and work with minimal supervision, making you a reliable team member.

You have a solid understanding of web services, distributed systems, and web application development. Your familiarity with technologies such as REST web services, XML, and JSON enables you to effectively support enterprise-wide implementations of web and SaaS applications. You are enthusiastic about innovation and customer experience, always looking for ways to improve processes and solutions.

Desirable

Experience with hardware and software RAID troubleshooting is a plus, as is knowledge of tools like Laserfiche ECM and Concur. Familiarity with in-house custom developed applications across various platform stacks will further enhance your ability to contribute to the team.

What you'll do

In this role, you will be instrumental in leveraging supporting and developing technologies across platforms to increase global collaboration and efficiency. You will work directly with business teams to address their support needs with existing applications, collecting requirements and identifying ways to enhance their processes. Your responsibilities will include implementing and maintaining the solutions you provide, ensuring they are effective and complement other tools used within the organization.

You will collaborate with other technical teams to design solutions that meet the needs of the business while ensuring compatibility with existing systems. Your role will involve troubleshooting and debugging technical issues, providing support for enterprise-wide implementations of web applications and SaaS applications. You will also be responsible for documenting processes and solutions to facilitate knowledge sharing within the team.

What we offer

At Amazon, we foster an inclusive culture that empowers our employees to deliver the best results for our customers. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us and be part of a team that is dedicated to innovation and excellence.