Application Support Engineer

Who you are

You have a strong technical and business background, with experience in application support or a related field. Your problem-solving skills are exceptional, and you have a passion for delivering outstanding customer service. You thrive in collaborative environments and enjoy working with both customers and internal teams to resolve issues. You are adaptable and can manage late-shift hours to support global customers effectively. Your communication skills are top-notch, allowing you to convey technical information clearly to non-technical stakeholders.

What you'll do

As an Application Support Engineer at RecordPoint, you will play a crucial role in ensuring customer satisfaction by providing advanced technical and business support for our software products. You will work closely with customers to understand their needs and resolve complex technical and business issues. Collaborating with internal development and product teams, you will help identify and troubleshoot problems, ensuring that our solutions meet the high standards expected by our clients. You will also contribute to the continuous improvement of our support processes and documentation, helping to enhance the overall customer experience. Your role will involve monitoring support tickets, prioritizing issues, and ensuring timely resolutions. You will be the voice of the customer within the organization, providing feedback to product teams to help shape future developments.

What we offer

At RecordPoint, we foster a supportive and collaborative environment where you can thrive. We offer flexible work arrangements, generous paid parental leave, and four weeks of annual leave. You will have the opportunity to work with a team of over 100 tech-driven professionals who are leaders in their fields. We believe in continuous improvement and provide opportunities for professional development and growth. Join us and be part of a company that values innovation and customer satisfaction.