Manager 1, Technical Account Management - New York

Who you are

As a Manager 1 in Technical Account Management, you are a people-first leader with a proven track record of developing high-performing teams. You have experience in coaching and mentoring individual contributors, ensuring they achieve their full potential while driving team performance. You understand the importance of aligning team goals with organizational objectives and are skilled in tracking key performance indicators to measure success. Your collaborative nature allows you to partner effectively with various internal teams, including Sales, Customer Success, and Product Management, to ensure a seamless post-sales experience for customers.

You are a trusted collaborator who values relationships and fosters a positive office culture. You believe in the power of teamwork and creativity, and you thrive in a hybrid workplace that promotes work-life harmony. Your ability to influence strategy and execution across multiple stakeholders is a key strength, and you are committed to advocating for customer needs and technical excellence.

Desirable

Experience in a technical leadership role within a SaaS environment is a plus. Familiarity with customer engagement strategies and account management processes will enhance your effectiveness in this position.

What you'll do

In this role, you will lead and coach a team of up to 6 Technical Account Managers, providing regular one-on-one meetings, team discussions, and performance feedback to drive team success. You will own and track team KPIs, focusing on scheduling, utilization, productivity, and delivery outcomes. Your leadership will be crucial in aligning post-sales strategy and execution with internal partners, ensuring that customer needs are met effectively.

You will actively participate in customer-facing engagements, including escalations and strategic reviews, to foster strong relationships and drive product adoption. Your role will involve leading account strategy discussions, focusing on how to maximize the value customers derive from Datadog's platform. You will also be responsible for mentoring your team, helping them navigate challenges and develop their skills in technical account management.

What we offer

Datadog values its employees and offers a supportive work environment that encourages collaboration and creativity. You will have the opportunity to work in a hybrid setting, allowing you to balance your professional and personal life effectively. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the organization. Join us at Datadog and be part of a team that is dedicated to ensuring our customers achieve long-term success with our platform.