Enterprise Customer Success Manager - Paris

Who you are

You are customer-centric with over 3 years of experience in a Customer Success or Account Management role — you understand the importance of building strong relationships and advocating for customer needs. You excel in communication and collaboration, working effectively with cross-functional teams to ensure customer satisfaction and success. You have a proven track record of driving product adoption and identifying growth opportunities within enterprise accounts. Your analytical skills allow you to monitor usage trends and proactively address renewal risks, ensuring a positive customer experience. You thrive in a hybrid workplace, valuing both in-office collaboration and the flexibility of remote work. You are passionate about creating a work-life harmony that best fits your needs while contributing to a vibrant office culture.

What you'll do

As an Enterprise Customer Success Manager at Datadog, you will partner with Enterprise Account Executives and Solution Engineering teams to onboard and train new customers, ensuring they effectively adopt Datadog's products. You will proactively build relationships with customers, aiming to achieve loyalty and advocacy within their organizations. Your role will involve collaborating with internal teams such as sales, support, enablement, product, finance, and legal to deliver a seamless customer experience. You will own and project manage the onboarding process for new customers, becoming a trusted advisor who helps clients meet their business goals. Additionally, you will monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth and optimization. Your focus will be on advocating for the customer internally, ensuring their unique needs are met while clearly conveying the value of Datadog's offerings.

What we offer

At Datadog, we value our office culture and the relationships it fosters. We operate as a hybrid workplace, allowing you to create a work-life harmony that suits you best. You will be part of a dynamic team that encourages collaboration and creativity, contributing to the overall success of our customers and the company. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the organization. Join us in making a significant impact on our customers' success and the future of Datadog.