Empowering ownership through innovative equity management
Carta, headquartered in Union Square, San Francisco, CA, is a leading fintech company specializing in equity management for startups. With over $1.1 billion raised in Series F funding, Carta serves more than 20,000 companies, including high-profile clients like Lyft and other innovators. The company...
Carta provides a range of benefits including 401K matching, fertility coverage, parental leave, mental health support, and a unique Carta Business Sch...
Carta's culture is centered around innovation and ownership, with a focus on simplifying equity management for startups. The company values transparen...
Carta is seeking a Support Analyst to serve as the primary point of contact for their European client base. You'll address inbound requests and inquiries, ensuring effective communication with stakeholders. This role requires strong written and verbal communication skills.
You are a proactive communicator who thrives in a client-facing role. With a knack for problem-solving, you enjoy addressing inquiries and providing solutions to clients. Your ability to articulate complex information clearly makes you an asset in any interaction, especially when dealing with C-level executives and other stakeholders. You understand the importance of maintaining a positive relationship with clients and are committed to delivering exceptional service. You are comfortable working in a fast-paced environment and can manage multiple inquiries simultaneously while ensuring each client feels valued and heard.
Experience in a support role or customer service environment is a plus, as is familiarity with software solutions in the finance or investment sectors. You are eager to learn about Carta's platform and the private capital markets, which will enable you to provide informed assistance to clients. A background in finance or technology can enhance your ability to understand client needs and provide tailored support.
In this role, you will be the first point of contact for Carta's clients in Europe, addressing their inquiries and requests via email. You will work closely with various teams within Carta to ensure that client issues are resolved efficiently and effectively. Your responsibilities will include managing client communications, documenting inquiries, and following up to ensure satisfaction. You will also have the opportunity to learn about Carta's software solutions and the private capital markets, which will enhance your ability to assist clients. As you gain experience, you may be involved in training sessions or workshops to improve your skills and knowledge further.
Carta provides a supportive work environment where you can grow your skills and advance your career. You will have access to training and development opportunities that will help you excel in your role. The company values collaboration and encourages team members to share their insights and experiences. You will be part of a dynamic team that is dedicated to improving client experiences and shaping the future of private market infrastructure. Carta also offers competitive compensation and benefits, ensuring that you are rewarded for your contributions to the team.
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