Fraud Investigations Manager

Who you are

You have a proven track record in fraud investigations, with experience leading teams and managing complex cases. Your analytical mindset allows you to dissect intricate fraud patterns and develop effective strategies to mitigate risks. You thrive in collaborative environments, working closely with cross-functional teams to ensure the integrity of the platform. Your leadership style is supportive and empowering, enabling your team to excel in their roles while fostering a culture of continuous improvement.

You possess excellent communication skills, allowing you to articulate complex findings to various stakeholders, including legal and policy teams. Your ability to mentor and guide junior investigators is a key strength, as you help them develop their skills and confidence in handling high-stakes investigations. You are adaptable and can navigate the evolving landscape of fraud threats, always staying one step ahead of potential risks.

Desirable

Experience in the tech industry, particularly in platforms that require high levels of trust and safety, is a plus. Familiarity with data analysis tools and methodologies will enhance your ability to make data-driven decisions. A background in law enforcement or compliance can also be beneficial in understanding the legal implications of fraud investigations.

What you'll do

In this role, you will lead a specialized team of fraud investigators, guiding them through complex cases and ensuring thorough investigations are conducted. You will be responsible for setting the standard for investigative excellence within the AirCover Fraud Operations team. Your leadership will directly impact the team's ability to resolve high-risk cases with rigor and fairness, ultimately enhancing the trust and safety of Airbnb's platform.

You will collaborate closely with Data Science, Product, Trust, Safety, Legal, and Community Policy teams to develop proactive fraud strategies that anticipate and prevent future attacks. Your work will involve analyzing trends in fraud activity and implementing systemic defenses to protect the community. You will also be tasked with mentoring your team, helping them build their capabilities and confidence in handling investigations.

Your success will be measured by the reduction of fraud losses, the quality of case resolutions, and the effectiveness of risk prevention strategies. You will play a crucial role in shaping the future of fraud operations at Airbnb, ensuring that the platform remains a safe and trusted space for hosts and guests alike.

What we offer

Airbnb offers a competitive salary range of $97,000—$121,000 CAD annually, along with potential bonuses and equity options. You will have access to comprehensive benefits, including Employee Travel Credits, which allow you to experience the platform firsthand. The company fosters a culture of inclusivity and collaboration, where diverse perspectives are valued and encouraged. You will have opportunities for professional growth and development, as well as the chance to make a meaningful impact on the safety and integrity of the Airbnb community.