Empowering community health through data-driven solutions
ESO is a data and technology company headquartered in Austin, Texas, focused on enhancing community health and safety through data-driven solutions. With over 3,000 customers, including EMS agencies, fire departments, and hospitals, ESO provides user-friendly software that supports critical operatio...
ESO offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment. Employees also benefit from a comprehe...
ESO fosters a culture centered on data-driven decision-making and community impact. The company values agility and responsiveness, allowing teams to a...
ESO • Belen, Heredia, Costa Rica
ESO is seeking a Technical Support Analyst I to provide first-level support and assist customers with technical challenges. The role requires strong troubleshooting skills and effective communication. This position is based in Belen, Costa Rica.
You are a motivated and detail-oriented individual with a solid foundation in technical troubleshooting. Your exceptional communication skills enable you to assist customers effectively with their technical challenges. You thrive in a supportive team environment and are eager to learn and grow in the technical support field.
As a Technical Support Analyst I, you will respond to customer inquiries and technical issues through various communication channels, including phone, email, and chat. You will diagnose and troubleshoot basic technical problems related to software, hardware, network connectivity, and system configurations across one skillset or product line. Documenting customer interactions, inquiries, and solutions accurately in the ticketing system will be a key responsibility. You will escalate complex issues as appropriate and ensure effective communication throughout the escalation process. Collaborating with team members to share knowledge and identify recurring issues for proactive problem-solving will also be part of your role.
ESO provides a stable and fun work environment where you can grow your career in technology. You will have the opportunity to work with a dedicated support team and contribute to improving community health and safety through data-driven solutions. We invite you to consider opportunities at ESO regardless of your background, as we value diversity and inclusion in our workplace.
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