Senior Customer Solutions Engineer

Who you are

You have a strong background in customer solutions engineering, with a focus on understanding customer needs and delivering tailored solutions. Your experience includes working closely with cross-functional teams to ensure customer satisfaction and success. You are curious and empathetic, always looking to learn new skills and develop yourself further. You thrive in a diverse and inclusive environment, valuing collaboration and communication with your colleagues. You are committed to building relationships with customers and helping them navigate their challenges effectively.

Desirable

Experience in a technical role that involves customer interaction is a plus. Familiarity with Cloudflare's products and services will help you understand customer needs better. A background in networking or web technologies can enhance your ability to provide effective solutions. You are adaptable and open to feedback, continuously seeking ways to improve your skills and contribute to the team's success.

What you'll do

As a Senior Customer Solutions Engineer at Cloudflare, you will work closely with customers to understand their unique challenges and provide tailored solutions that leverage Cloudflare's extensive product offerings. You will collaborate with Customer Success Managers, Account Executives, and other team members to ensure a seamless onboarding experience for new customers. Your role will involve conducting technical presentations and demonstrations to showcase the value of Cloudflare's services. You will also gather customer feedback to inform product development and improvements.

You will be responsible for troubleshooting and resolving customer issues, acting as a liaison between customers and the engineering team. Your expertise will help customers optimize their use of Cloudflare's services, leading to improved performance and security for their applications. You will participate in training sessions and workshops to enhance your knowledge of Cloudflare's products and stay updated on industry trends.

What we offer

Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take on new challenges. Our culture emphasizes inclusivity and support, ensuring that every team member feels valued and empowered to contribute.

Join us in our mission to help build a better Internet. At Cloudflare, you will have the chance to make a significant impact on our customers and the broader community. We believe in the potential of our employees and are committed to helping you succeed in your career journey.