Technical Account Manager - LATAM Core (100% Remote)

Who you are

You have a strong background in technical account management, ideally with experience in the travel or technology sectors. You possess excellent communication skills, allowing you to effectively engage with partners and internal teams alike. Your organizational skills are top-notch, enabling you to manage multiple projects and priorities simultaneously. You have a process-improvement mindset, always looking for ways to optimize workflows and enhance partner experiences. You are analytical and detail-oriented, capable of diagnosing issues and structuring comprehensive reports. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service. You are proactive in your approach, ensuring that all technical escalations are prioritized and addressed in a timely manner.

What you'll do

In this role, you will serve as the primary technical point of contact for multiple strategic partners, ensuring they receive the support they need for their technical inquiries. You will coordinate with engineering teams to validate incoming issues and structure problem reports that are actionable and clear. Your responsibilities will include defining and optimizing global intake and escalation frameworks, ensuring that partners receive timely resolutions. You will engage with Product and Customer Experience teams to facilitate seamless communication and collaboration. You will also play a key role in relationship management, building trust and rapport with partners to foster long-term partnerships. Your day-to-day tasks will involve analyzing partner needs, providing technical guidance, and ensuring that all interactions are consistent and reliable. You will contribute to the overall success of the organization by helping partners achieve their strategic growth initiatives.

What we offer

Hopper offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with some of the largest financial institutions and airlines in the world, gaining valuable experience in the travel technology sector. We provide a supportive culture that encourages collaboration and innovation. As a remote position, you will enjoy the flexibility of working from anywhere in Colombia. We believe in investing in our employees and offer competitive compensation packages along with opportunities for professional development. Join us and be part of a team that is transforming the travel industry.