Customer Support Engineer

Who you are

You have a strong interest in customer support and technical troubleshooting, ideally with some experience in a similar role. You are comfortable communicating with clients and helping them resolve complex issues related to digital analytics and experience intelligence platforms. You understand the importance of customer satisfaction and are eager to contribute to a supportive team environment. Exposure to digital analytics, tag management systems, or data instrumentation is a plus, as is familiarity with support tools such as Zendesk and JIRA. You are a quick learner who is excited about technology and eager to help customers succeed with their data-driven products.

What you'll do

As a Customer Support Engineer at Contentsquare, you will be on the front line of customer interaction, assisting enterprise clients with their technical inquiries and troubleshooting issues. You will respond to customer emails, debug complex technical problems, and devise strategies to help clients maximize the value of the Contentsquare platform. Your role will involve collaborating with other team members to ensure that customers receive timely and effective support. You will also have the opportunity to learn about the intricacies of digital analytics and contribute to the continuous improvement of our support processes. Your efforts will directly impact customer satisfaction and retention, making you a key player in our mission to simplify complex digital journeys for our clients.

What we offer

At Contentsquare, we are committed to creating an inclusive workplace where everyone can learn and succeed. You will join a global team that values collaboration and innovation. We provide opportunities for professional growth and development, ensuring that you have the resources you need to excel in your role. Our culture encourages open communication and teamwork, allowing you to share your ideas and contribute to our collective success. We believe in recognizing and rewarding hard work, and we are excited to welcome you to our community of dedicated professionals.