Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, tech solution selling background, and relationship building skills necessary to help position SmartHub as a preferred choice for customers? Do you love building new strategic and tech-driven businesses? Join the SmartHub team as a Seller Success Manager!
The vision of SmartHub team is to digitize brand owners and selling partner by providing a suite of product offerings across the business's lifecycle. Within this, we are building a platform to help sellers manage all their post purchase operations in terms of order management, warehouse management, returns management, planning and shipping.
Key job responsibilities
As a Seller Success Manager, your role is to own the post launch engagement of our customers programmatically. You will also drive adoption of new & existing product features with the sole objective of ensuring client success. You will collaborate with product, tech & support teams to solve any recurring issues post launch to sustain the client relationship. You will identify opportunities in SmartHub product or feature sets based on customer insights and partner with internal product teams to win our customers’ trust.
We are looking for someone who is hands-on, detail oriented and highly motivated to lead the scale-up for the product. The candidate should be comfortable understanding technology led businesses and be able to gather actionable conclusions by keenly listening to our customers. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. An understanding of enterprise sales & solution selling is highly desired.
About the team
As a part of Smbhav announcement ( https://smbhav.amazon.in/grow-with-amazon/smart-commerce) this is a team within Smart-commerce suite of products which is building a platform to help sellers manage their post purchase operations in terms of order management, warehouse management, returns management, planning and shipping.- 3+ years of sales and account management experience
- Experience analyzing data and best practices to assess performance drivers- Experience influencing C-level executives
- B2B sales experience
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