Tier 1 Support Specialist - US Remote

Who you are

You are a motivated individual eager to start your career in customer support, particularly in the healthcare sector. You possess strong communication skills and a passion for helping others, ensuring that you can effectively assist customers with their inquiries and issues. You thrive in a fast-paced environment and are comfortable working in a remote setting, adapting to various schedules to meet the needs of the team and customers. You understand the importance of clinical communications and are excited about contributing to solutions that enhance patient care and provider efficiency.

Desirable

Experience in a customer support role is a plus, but not required. Familiarity with healthcare systems or technical support environments can help you excel in this position. A willingness to learn and grow within the company is essential, as is the ability to work collaboratively with a diverse team.

What you'll do

As a Tier 1 Support Specialist, you will be the first point of contact for customers seeking assistance with PerfectServe's clinical communication solutions. You will handle incoming support requests, troubleshoot issues, and provide timely resolutions to ensure customer satisfaction. Your role will involve documenting customer interactions and feedback to help improve service delivery and product offerings. You will collaborate with other team members to share insights and best practices, contributing to a culture of continuous improvement.

You will also participate in training sessions to enhance your knowledge of PerfectServe's products and services, enabling you to provide informed support to customers. Your responsibilities will include monitoring support channels, responding to inquiries via phone, email, or chat, and escalating complex issues to higher-level support when necessary. You will play a crucial role in maintaining the quality of service that PerfectServe is known for, ensuring that customers receive the best possible experience.

What we offer

PerfectServe offers a supportive and inclusive work environment where you can grow your skills and advance your career in customer support. You will have access to ongoing training and development opportunities, allowing you to enhance your technical knowledge and customer service abilities. The company values work-life balance and provides flexible scheduling options to accommodate the diverse needs of its employees. You will be part of a mission-driven organization focused on improving patient care and clinical workflows, making a meaningful impact in the healthcare industry. Join us in our journey to optimize provider schedules and enhance communication in healthcare settings.