Empowering IT to manage Apple devices effortlessly
Jamf is a leading software company headquartered in Minneapolis, Minnesota, specializing in Apple device management. Their flagship product, Jamf Pro, is utilized by over 40,000 organizations worldwide, including major clients like NASA and the University of California. With a workforce of approxima...
Jamf offers competitive salaries, equity options, generous PTO, and a flexible remote work policy. Employees also benefit from a learning and developm...
Jamf fosters a culture that prioritizes innovation and customer success, with a strong emphasis on collaboration and support for Apple technology. The...
Jamf • Austin, TX
Jamf is seeking an Enterprise Customer Success Manager to oversee a strategic book of large enterprise accounts and ensure successful Apple deployment. This role requires strong relationship-building skills and a focus on customer engagement and retention.
You have a proven track record in customer success management, ideally with experience in managing enterprise accounts. You excel at building relationships with senior leaders and decision-makers, ensuring that customers realize the full value of their solutions. Your communication skills are top-notch, allowing you to advocate effectively for customer needs and collaborate cross-functionally.
You understand the importance of customer engagement and retention, and you have a strategic mindset that helps you drive proactive engagements and business reviews. You are comfortable working in a flexible environment and value work-life balance, which aligns with Jamf's culture.
Experience with Apple products or solutions is a plus, as is familiarity with customer success metrics and best practices. You are data-driven and can leverage insights to improve customer experiences and outcomes.
As an Enterprise Customer Success Manager at Jamf, you will act as the dedicated resource for a strategic book of large enterprise accounts. Your primary responsibility will be to ensure successful deployment of Apple solutions within the Jamf product suite. You will drive customer engagement, adoption, and retention by forging deep relationships with customers' senior leaders and stakeholders.
You will own the customer relationship throughout their journey, from onboarding to value realization. This involves conducting proactive engagements, business reviews, and sharing best practices to ensure customers achieve measurable value from their Jamf solutions. You will work closely with various teams within Jamf to advocate for customer needs and ensure they have the resources necessary for success.
Your role will also involve providing feedback to internal teams based on customer interactions, helping to shape product development and service improvements. You will be instrumental in driving customer satisfaction and loyalty, ultimately contributing to Jamf's overall success.
At Jamf, we pride ourselves on our open and flexible culture, which is built on respect and trust. We offer a thriving work environment where work-life balance is prioritized. You will have the opportunity to work with a talented team dedicated to helping customers succeed with Apple solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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