Netsuite Director - Support & Optimization

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CrossCountry Consulting is seeking a Director for our NetSuite Support & Optimization practice, a senior leader who will oversee and grow our post-implementation support services. In this director-level role, you will be responsible for ensuring clients’ NetSuite ERP systems operate at peak performance through continuous support and tailored optimizations. This role is a blend of practice leadership, client engagement, and solution architecture, requiring close collaboration with sales teams during the pre-sales process, as well as hands-on oversight of client delivery. You will guide new clients from deal close through onboarding, coordinate a team of NetSuite consultants, and design optimization roadmaps that enhance system efficiency and business value. In addition, you will play a key role in our comprehensive NetSuite Health Check process – assessing clients’ configurations, identifying pain points, and crafting actionable improvement plans. This is an opportunity to drive innovation and client success in an award-winning NetSuite practice, leveraging your expertise to deliver continuous improvement and maximum ROI for our clients.