Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally with experience in enterprise-level accounts. You excel at building strong relationships with C-suite executives and understand the importance of aligning business strategies with customer goals. Your organizational skills enable you to manage complex integration cycles effectively, ensuring that each customer receives tailored support throughout their lifecycle. You are fluent in both French and English, allowing you to communicate effectively with diverse stakeholders. You thrive in high-pressure environments and are adept at prioritizing tasks to drive customer satisfaction and retention. Your attention to detail is exceptional, and you are a proactive problem-solver who takes the initiative to implement solutions that enhance customer experiences.

What you'll do

In this role, you will manage all post-sales activities for enterprise customers, focusing on relationship-building and product knowledge. You will develop a trusted advisor relationship with customers, ensuring that their goals are aligned with your company's business strategy. You will work closely with your Account Executive counterpart to create joint success plans that drive customer satisfaction and retention. Regular health checks will be part of your routine, allowing you to assess customer satisfaction and adoption rates. You will serve as the voice of the customer within the organization, providing feedback to internal teams on how to improve service delivery. Your role will involve conducting product training sessions and onboarding new customers, ensuring they understand how to leverage the platform effectively. You will collaborate with various departments, including Sales, Support, Marketing, Product, Engineering, and Finance, to drive successful outcomes for your customers.

What we offer

At TripActions, we value our employees and offer a supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team dedicated to customer success. We provide competitive compensation and benefits, along with opportunities for professional development. Our culture encourages innovation and collaboration, allowing you to contribute your ideas and make a meaningful impact on our customers' success. Join us in our mission to transform the way businesses manage travel and expenses.