Amazon is looking for a smart, motivated, and analytical Credit And Rebill Specialist to join our Ads Credit and rebill team. He or she will have responsibility for providing a thorough C&R assessment as they apply for Amazon Ads businesses, including data related assessment. This will
involve high judgment and frequent interaction with customers and internal stakeholders to
ensure decisions are sound and well understood. The successful candidate
will have a good desire in innovating processes, good attention to detail and exceed
expectations in a dynamic, fast-paced and often ambiguous environment. The position requires
an individual who can work autonomously in a fast paced, highly demanding and often
ambiguous environment.
Key job responsibilities
• Managing the process: Ensure that invoices are generated accurately and on time, and coordinate with other teams to resolve issues
• Evaluate credit and re-bill requests
• Understanding of Accounts Receivables and Accounts payable processes.
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
• Resolving issues: Address client inquiries and discrepancies, and work with internal stakeholders to identify and fix errors
• Training the team: Familiarize the billing team with the software and provide ongoing training and support
• Evaluating claims: Ensure that claims are accurate and legitimate
• Creating and adjusting bills: Create new bills or adjust existing ones as needed
• Reissuing documents: Reissue corrected documents to the customer
• Keeping stakeholders informed
• Ability to work on SQL queries is added advantage.
• Work on huge data sets and prepare insights on the same.
• Identify the process defects and execute Root cause analysis.
• Prepare Test cases, perform UAT and PVT.
- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
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