AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The position responsibilities will include scaling support of several data center locations and be responsible for day-to-day assistance with capacity management. As Network Technician, you will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers.
- Manage work and priorities through ticketing system and workflow via Remedy trouble ticketing system
- Collaborate with various stake holders to remove project obstacles
- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Participate in the migration, basic configuration and rollout of new or upgraded hardware
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- Strong prioritization and time management ability.
- Able to lift/move up to 15kg regularly with 2 persons or equipment support
A day in the life
This position will work with minimum supervision to drive the stability and sustainability of our next-generation networks and to assist in the development of innovative ways to automate and scale our network as we expand.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Bachelor in Computer Science; or Certification in a relevant field (CCENT, Network+, CCNA) and up to 2 years of Networking Deployment experience; or an equivalent combination of education and experience.
- Ability to travel within geographical work area is required, some travel outside traditional work area may be requested
- Fluency in English- Broad understanding of TCP/IP and networking infrastructure technologies e.x (DWDM Systems, Two-tier architecture, Network Automation and Orchestration, Routing & Switching)
- Understanding of major Command Line Protocols (Cisco IOS, JunOS, etc.)
- Experience with cabling infrastructure best practices and methodologies.
- Manage work and priorities through ticketing system and workflow
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
