Job responsibilities

Lead and support a regional workplace operations team, fostering excellence, engagement, and continuous improvement in a hands-on manner
Localize and implement global workplace operations and experience best practices to deliver consistent, high-quality employee experiences and operational efficiency.
Manage regional operational budgets, including cost tracking and alignment with business goals
Partner with regional business stakeholders to ensure office spaces, events, and workplace initiatives support business goals and enhance employee experience.
Oversee relationships with key vendors, suppliers, and service providers to ensure quality, compliance, and cost efficiency across the regional portfolio.
Work with the global real estate team on property lifecycle activities (leasing, occupancy, exit) and help translate these into regional practices
Participate and in some case coordinate crisis management activities such as business continuity plans and emergency responses.
Partner with cross-functional teams (e.g., Talent, GITS, InfoSec) to ensure compliance with health, safety, security, and technology standards.
Drive regional sustainability initiatives within workplace operations, promoting environmentally responsible practices.
Support and help drive community and employee engagement initiatives by collaborating with functions such as DEI/SSC, Communities of Practice and Employer Brand, Field Marketing, and other global programs.

Job qualifications

Technical Skills

Proven ability to strategically deliver multi-site workplace operations projects across a region, demonstrating typically 6-12 years of experience in aligning these initiatives with broader business objectives
Strong understanding of facilities operations, space optimization and workplace experience design, with exposure to real estate lifecycle management preferred.
Proven experience in developing and executing initiatives that foster employee connection, belonging, and engagement across diverse regional teams and office locations.
Strong command of environmental, health, and safety regulations, as well as physical and operational security standards; ensures compliance with internal and external governance frameworks.
Skilled in sourcing, contracting, and managing vendors, suppliers, and service partners to deliver quality, cost-effective, and reliable workplace services.
Adept at building and maintaining effective partnerships with senior leaders, business units, and cross-functional teams to support organizational goals.
Strong negotiation and influencing capabilities to drive favorable outcomes in contracts, property agreements, and strategic partnerships, balancing business, financial, and operational needs.

Professional Skills

Demonstrates strong commercial acumen and the ability to connect workplace strategy with business goals, ensuring operations deliver measurable value and impact.
Balances long-term strategic vision with practical execution, translating global direction into actionable regional initiatives.
Makes data-informed, financially responsible decisions that consider cost, experience, and operational sustainability.
Navigates ambiguity and competing priorities with sound judgment, ensuring timely, balanced, and transparent decisions.
Leads with integrity, candor, and humility, fostering trust and credibility across teams and stakeholders.
Actively seeks opportunities to learn, adapt, and grow through new challenges and experiences.
Builds and sustains a diverse, high-performing regional team aligned with shared goals and values.
Invests in coaching and mentoring team members, enabling their growth, career progression, and confidence.
Creates an environment where every team member feels engaged, supported, and included on the journey.
Faces challenges directly, maintaining composure, ownership, and focus in complex or high-pressure situations.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

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About ThoughtWorks

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Regional Lead of Workplace Operations & Experience

Job Description