Technical Training Specialist

Who you are

You are a dedicated professional with a strong background in technical training and support. You have experience in developing training programs that effectively communicate complex technical concepts to diverse audiences. Your ability to engage and inspire learners is complemented by your deep understanding of hardware and software systems. You thrive in collaborative environments and are passionate about empowering others through knowledge sharing. You are adaptable and can adjust your training methods to meet the needs of different learners. You are committed to continuous improvement and are always looking for ways to enhance the training experience.

What you'll do

As a Technical Training Specialist at Axon, you will play a crucial role in equipping our frontline support professionals with the skills they need to troubleshoot and resolve complex issues. You will immerse yourself in Axon's cutting-edge hardware and SaaS platforms, mastering their technical foundations. Your primary responsibility will be to translate this knowledge into clear and effective training programs that elevate the technical expertise of our global support teams. You will collaborate closely with subject matter experts to ensure that training content is accurate and relevant. Additionally, you will assess the effectiveness of training programs and make necessary adjustments to improve outcomes. You will also facilitate training sessions, both in-person and virtually, creating an engaging learning environment that encourages participation and knowledge retention. Your work will directly contribute to delivering a world-class customer experience by ensuring that our support teams are well-prepared to assist our customers.

What we offer

At Axon, we offer a dynamic work environment where you can make a meaningful impact. You will have the opportunity to work with a team of passionate individuals who are committed to our mission of protecting life. We provide a hybrid work schedule that allows for flexibility while also fostering in-person collaboration. Our culture emphasizes continuous learning and professional development, and we encourage you to pursue growth opportunities within the company. You will be part of a supportive team that values diverse perspectives and promotes a culture of inclusion. Join us in our mission to create a safer world through innovative technology.