Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Data Center support technician installs & maintains the large Cloud Computing Infrastructure in our DC. We are looking for skilled Data Center Support Technicians with a passion for technology to help us expand DC infrastructure operation to the next level.
Our data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology. Hired Candidates need to work in Zhongwei city of the Ningxia Hui Autonomous Region.
Key job responsibilities
Primary Job function included but not limited to the following:
- Problem solving, primary point of contact for all systems and network hardware problems
- Maintain a high level of system reliability by prioritizing and resolving issue efficiently
- Troubleshoot technical issues on various platforms ranging from systems to networking
- Remediation of physical layer outages, hardware diagnostics and replacement
- Meet 24x7 shift and on call requirements and response during shift rotations
- Install server racks in line with internal SLAs
- Data Center point of contact for all High Severity issues
- Meet SLAs for our customer uptime
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
- Project Management, deliver small to mid-scale projects including Data Center rollout
- Participate in team meetings for metric analysis and project status updates
- Share knowledge with other technical staff on the best practices related to all service owner issues, Write and enhance technical and operational processes and procedures
About the team
About Amazon Web Services
Diverse Experiences
Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Web Services?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust Amazon Web Services’ robust suite of products and services to power their businesses.
Inclusive Team Culture
Amazon Web Services values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Relevant educational qualification majoring in Computer Science, Network Engineering, or Electronic Engineering, with passion about IT infrastructure and hardware, experience of Hardware replacement.
- Deep understand Network operation / support experience: 1) Experience with Cisco Switch configuration & troubleshooting; 2) Copper cable termination; 3) Understanding of fiber optic cabling; 4) Good understanding of TCP/IP, L2 and 3 technologies - X86 Architecture, RAID Levels, SAN, SCSI.
- Good written & verbal English communication skills.- Familiar with Linux operating system, or experience of networking setup and configuration, server operation system level development, familiar with server hardware.
- Experience of Data Center Operation.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
