VP, Incident Management & Operational Resilience

Who you are

You have extensive experience in incident management and operational resilience, ideally within the payments or technology sectors. Your background includes designing frameworks and governance models that ensure effective responses to critical incidents. You possess strong leadership skills and can effectively communicate with stakeholders across various departments, including technology, operations, and risk management. You thrive in dynamic environments and are adept at anticipating potential incidents before they occur, ensuring that your team is prepared to respond effectively. You understand the importance of learning from past incidents to improve future responses and enhance operational resilience. You are customer-centric and prioritize the impact of incidents on customers and the company's reputation.

Desirable

Experience in a global payments environment or with large-scale technology operations is a plus. Familiarity with compliance and security frameworks will enhance your ability to navigate the complexities of incident management in a regulated industry. A proactive approach to risk management and a track record of successful incident resolution will set you apart in this role.

What you'll do

As the VP of Incident Management & Operational Resilience, you will be responsible for designing and implementing a comprehensive incident management framework that spans the entire organization. You will lead a team dedicated to managing critical incidents, ensuring that all incidents are handled consistently and transparently. Your role will involve collaborating closely with business leaders to identify potential risks and develop strategies to mitigate them. You will oversee the execution of incident response plans and ensure that lessons learned from incidents are documented and integrated into future planning. You will also be responsible for reporting on incident management metrics to senior leadership, providing insights into trends and areas for improvement. Your leadership will foster a culture of resilience and preparedness within the organization, ensuring that dLocal can effectively respond to any challenges that arise.

What we offer

At dLocal, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer a flexible, remote-first work culture that supports your professional growth and well-being. You will have access to travel, health, and learning benefits, allowing you to thrive both personally and professionally. Join us in making a significant impact in the world of payments and operational resilience, and help shape the future of our organization.