Head of Solutions Engineering & Professional Services : Japan

Who you are

You are an experienced technical leader with a strong focus on customer success and solutions engineering. You have a proven track record of managing multidisciplinary teams and delivering exceptional service to clients. Your ability to ask hard questions and provide honest feedback fosters a collaborative environment where your team can thrive. You understand the importance of aligning technical solutions with business objectives, ensuring that customers derive maximum value from the products they adopt.

You possess excellent communication skills, allowing you to articulate complex technical concepts to both technical and non-technical stakeholders. Your leadership style encourages team members to challenge the status quo and contribute their unique perspectives. You are committed to continuous improvement and are always looking for ways to enhance the customer experience.

Desirable

Experience in the data streaming or technology sector is a plus, as is familiarity with Confluent’s Data Streaming Platform. A background in customer success management or professional services will further strengthen your candidacy. You are adaptable and can navigate the challenges of a fast-paced environment while maintaining a focus on customer satisfaction.

What you'll do

In this role, you will lead a team of Solutions Engineers, Delivery, and Customer Success Architects in Japan. Your primary responsibility will be to ensure the ongoing health of customers by providing both business-focused and deeply technical guidance as they adopt Confluent’s Data Streaming Platform. You will drive customer value and technical health while supporting business goals for renewal, expansion, and strategic growth.

You will collaborate closely with your team to develop and implement strategies that enhance customer engagement and satisfaction. By leveraging your technical expertise, you will help your team address customer challenges and deliver tailored solutions that meet their needs. You will also play a key role in mentoring and developing your team members, fostering a culture of continuous learning and improvement.

Your leadership will be instrumental in building strong relationships with customers, ensuring they receive the support they need to succeed. You will work closely with cross-functional teams to align customer feedback with product development, helping to shape the future of Confluent’s offerings.

What we offer

Confluent offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming how data moves and is utilized across industries. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations to harness the power of real-time data and drive meaningful change in their operations.