Customer Service Delivery Advocate

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You understand the importance of building relationships and creating positive experiences for customers. Your communication skills are top-notch, allowing you to engage effectively with a diverse range of individuals. You are adaptable and can thrive in a fast-paced environment, ready to tackle challenges with a positive attitude. You are committed to continuous improvement and are eager to grow your career within a dynamic company like Carvana.

Desirable

Experience in the automotive industry or retail is a plus, but not required. A background in community engagement or customer advocacy can set you apart. You are familiar with performance-based incentive programs and are motivated by opportunities for growth and advancement.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless and enjoyable experience. Your role will involve addressing customer inquiries, resolving issues, and providing information about our services and vehicles. You will also have the opportunity to get involved in local community initiatives, helping to reintroduce happiness into the car-buying process. Your shifts will vary, requiring flexibility to work from 7am to 9pm, including weekends. You will be part of a team that values collaboration and support, working together to achieve common goals and enhance customer satisfaction.

What we offer

Carvana offers a competitive starting hourly rate of $19/hr, with opportunities for growth based on performance. You can expect to see pay increases at 3 months, 6 months, and within your first year, with the potential to earn up to $21/hr. We believe in investing in our team members' success, providing performance-based incentive programs that can unlock even greater earnings. Our culture emphasizes growth and development, ensuring that as you grow, we grow together. You will also enjoy a supportive work environment that encourages collaboration and community involvement, making a meaningful impact in the lives of our customers and the community.