L1 Technical Support

Who you are

You are a customer-focused individual with a knack for problem-solving and a passion for technology. You thrive in a role where you can assist users in navigating complex technical issues, ensuring they get the most out of Samsara's innovative solutions. Your communication skills are top-notch, allowing you to convey technical information clearly and effectively across various channels, including phone, chat, and email. You enjoy working independently while also being a collaborative team player, ready to support your colleagues in delivering exceptional service. You understand the importance of responsiveness and ownership in a technical support role, and you are eager to contribute to a team that values customer satisfaction and operational excellence.

What you'll do

In this role, you will be the first point of contact for users seeking technical assistance. You will engage with customers through multiple channels, providing them with the support they need to resolve their issues efficiently. Your responsibilities will include diagnosing technical problems, guiding users through troubleshooting steps, and ensuring that they have a positive experience with Samsara's technology. You will work closely with your teammates across global locations, sharing insights and strategies to enhance the support process. Your ability to manage multiple inquiries simultaneously while maintaining a high level of service will be crucial to your success in this position. You will also have the opportunity to learn about Samsara's diverse product solutions, which include Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, allowing you to grow your technical knowledge and expertise.

What we offer

Samsara provides a supportive work environment where you can develop your skills and advance your career in technical support. You will be part of a team that is dedicated to improving the safety, efficiency, and sustainability of physical operations across various industries. As a recently public company, Samsara offers you the autonomy to make an impact while building for the long term. You will have access to ongoing training and development opportunities, enabling you to enhance your technical abilities and customer service skills. Additionally, you will be part of a mission-driven organization that is transforming the way industries operate through innovative technology solutions.